Authorities: Watch For Tax-Refund Phone Scam
According to a statement released today by the department, taxation officials have received reports of phone calls being made to individuals telling them that their “Way2Go prepaid MasterCard is locked for security reasons.”
The automated caller then tries to get the listener to divulge personal information, the statement says.
Department officials say they never make automated calls and never solicit personal information in such a way. They advise residents to hang up immediately if they receive such a call. If the call is recorded as a voice mail, delete it.
The statement says the department “goes to great lengths to protect the confidentiality and privacy of taxpayer information.”
It adds that the scam is “not related in any way” to the security of the new tax refund debit card or any information that taxpayers may submit to the department.
A division of Xerox Corp. administers the new Virginia Tax Refund Debit Card and refers to it as the “Way2Go” card.
The department says it is working with other government agencies, law enforcement, the debit card vendor, and the telephone companies involved to try to end the phone scam.
Questions about the scam should be directed to the agency’s customer services department at 804-367-8031.
— Staff Reports