Changes Coming To SNP Facilities
New Concessions Provider Takes Over From Aramark
Delaware North Cos. replaced Aramark as SNP’s concessions operator earlier this year and will run lodging, retail shops, restaurants and other services, including Skyland Resort and Big Meadows Lodge.
Skyland opens March 28, followed by Lewis Mountain Cabins on April 5, and Big Meadows Lodge on May 15.
The National Park Service awarded Buffalo, N.Y.-based Delaware North a 10-year contract in October, ending Aramark’s 40-year run at Shenandoah National Park.
Delaware North also provides concession services at Grand Canyon National Park, Yellowstone National Park and Yosemite National Park.
Its SNP contract requires several changes, including increasing the number of resort rooms that meet Americans with Disabilities Act accessibility standards, removing two fueling stations to improve environmental safety, and offering fresher, healthier food.
Delaware North has implemented its customer service program, called GuestPath, and GreenPath, its environmental management plan.
According to a news release, the company is offering packages and discounts at Skyland Resort and Big Meadows Lodge to kick off its handling of concessions at SNP.
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